Here are our terms, conditions and general trading information. These terms and conditions apply to all orders and supersede all others. Receipt of acknowledgment of order by you, constitutes your acceptance that our conditions apply to the contract notwithstanding any purported terms put forward by you.

Payment 

Payment shall be made before the products being dispatched, unless special settlement terms have been agreed by us in writing.  

Discount

Any discounts are offered on the strict understanding that accounts are paid by the due date. We reserve the right to invoice any such discounts to accounts which become overdue. 

Overdue Accounts 

• No goods will be delivered on accounts which remain unpaid 7 days after payment is due. We reserve the right to charge interest on overdue accounts, at the rate of 5% from time to time from the date the account became due until payment is received. This does not prevent us from pursuing payment of overdue accounts at any time after payment becomes due and shall be in addition to and without prejudice to any other rights we may have against you. 
• We reserve the right to charge you for any legal or collection charges where it is necessary to obtain payment from you of an overdue account through a third party or Court proceedings

Passing of Title and Risk 

The risk in the goods shall pass to you on delivery. All goods, delivered or not, remain our property until payment is received in full. 

Until such time as payment is made you shall retain such goods separately from other goods and clearly mark them in such a way that they can be readily identified as being our property and any payment received by you for any sale of such goods must be held in a separate account in trust for us. In the event of non-payment for such goods we will, without loss of any rights or remedy, remove from your possession those goods belonging to us in accordance with these conditions and we shall be entitled to enter upon the property where the goods are stored to repossess and remove the same. You hereby grant us an irrevocable license to enter your premises for the said purposes. 

Products

We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement no warranty is given as to accuracy and no responsibility will be accepted for error or mis-scription and any resulting loss. 

Warranty

Epoxy Resin: have a shelf life of 12 months from date of manufacture in unopened containers.

Non-Toxic Composite Compounds: have a shelf life of 12 months from the date of manufacture in unopened containers.

Moulds: have a shelf life of 12 months from date of manufacture.

Clay: have a shelf life of 12 months from date of manufacture.

Tools / Accessories: have a shelf life of 12 months from date of manufacture in unopened pack.

Quotations and Contracts 

• Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. The prices are based on today’s current costs of production and in the event of any increase in wages or costs of materials to us occurring after the confirmation of accepted contract, we shall be entitled to charge such increases to you. 
• Quotations are only valid for 15 days after the initial quote date.
• Any price or quotation is subject to change at any point without notice, including advertised offers 

Prices 

All prices quoted are GST inclusive from 1 August 2022. All prices are subject to change.

Delivery 

Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. All deliveries will be charged at the prevailing rates applying at the date of such delivery.  

Liability

• Save in so far as defects in the goods cause death injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods.
• We can accept no responsibility for loss or damage arising from the supply of goods under this contract.
• We are not liable for any financial loss incurred by you, including but not limited to expenses incurred by you, interest payments & loss of earnings or similar gains, you would have received on monies paid to us in lieu of any unfulfilled order.
• Nothing in these terms and conditions shall affect the rights of a consumer.

Cancellation

Any costs incurred for work already carried out up to the date of written cancellation will also be charged for and deducted before any refunds are made. If the order has not yet been paid for then an invoice will be raised for the amount concerned and sent to the responsible party. 

Quantity Changes to Orders

Any changes in quantity ordered must be made in writing to us prior to commencement of processing. Any increases in the order must be regarded as a separate contract unless written notification is received before work commences on the original order.

Force Majeure 

We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.  

Complaints

Complaints must be made within 48 hours of receiving your goods. Any complaints made after this time period are void of any right to refund or reprint.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products or services are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof ) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Fraud and Corruption Policy 

We monitor transactions in real-time to detect unusual activity or patterns, such as a large number of transactions in a short period, or a high-value purchase made from an unusual location. Have a plan in place to respond quickly to potential fraud, including a process for reporting suspicious activity to law enforcement and other relevant authorities. For any orders over $1000 NZD we will have to verify customer's I.D with credit card and ask for other evidence if needed. We will cancel the order immediately if the customer's I.D can't match the credit card used for the order.