Our Price Guarantee

* If you find a lower price on an identical stocked product locally we will beat it by 15%.

Excludes trade and special quotes, stock liquidations, Saturday / online-only martket and commercial quantities.

FAQs

Using Price Guarantee

How can I use Price Guarantee?

Make sure you have the invoice of the products.

If you find an example of one of our competitors having lower pricing on a particular product, please bring that evidence to us. Current catalogues / website listings or invoices are preferred so we can easily check our competitors’ pricing. Alternatively, you can contact us by sending email to us at info@resinart.nz.

For a Price Guarantee claim, the evidence you provide must show that the lower price was available either within 2 weeks before or 2 weeks after the purchase invoice date. This time frame is crucial for the claim to be valid, so make sure any price comparisons or proofs fall within this specified period.

Does competitors need to have the relevant product in-stock?

Yes, the competitors store at which you use our Price Guarantee must have the relevant product in-stock. When you make a Price Guarantee claim, we will ask you to confirm the competitor for same day collection or delivery. The Price Guarantee does not apply to any special orders of product made for a customer. 

 

Eligibility for Mitre 10’s Price Guarantee

Does competitors’ product need to be available today?

Yes.  Our Price Guarantee applies to products that our competitors (including online businesses) have available for same day delivery to you or collection by you. GST and any delivery charges will be taken into account so we are comparing the total price of our competitors’ product.

Can competitors’ product be similar rather than the same as the product that Resin Art NZ stocks?

For the Price Guarantee to apply, the product must be the same weight / volume, same function, including being a new-boxed product. Any products sold with ‘bonus items’ or similar can only be compared against identical products sold by our competitors (i.e. with bonus products). Variability in timber products may result in some claims being declined.

Also the product must be have a local registered brand and MSDS documents which issued by local authorities.

Exclusions from Resin Art NZ ’s Price Guarantee

What are the exclusions from Resin Art NZ ’s Price Guarantee?

On account (credit and cash) purchases from Resin Art NZ and our competitors are excluded, as are special quotes issued by our competitors. Stock liquidations and the purchase of commercial quantities from our competitors are also excluded. 

Special quotes are excluded from your Price Guarantee. What are special quotes?

Special quotes are quotes issued by our competitors that contain discounted or preferential pricing for an individual or specific type of customer.  Most commonly, special quotes are issued in relation to bulk purchases of building materials or other goods for a specific project or job. Another example would be a competitor “first time customer” discount offer on products generally.

Stock liquidations are excluded from your Price Guarantee. What are stock liquidations?

Occasionally our competitors will make a decision to sell particular products at a heavily discounted price in order to clear that stock.  Sometimes stock liquidations occur when a business is closing down or no longer wishes to stock a particular line of products.  Regular promotions or sales of products by our competitors are not usually considered to be stock liquidations.

Commercial quantities are excluded from your Price Guarantee. What is a commercial quantity?

Resin Art NZ considers commercial quantities to be quantities of a product that are in excess of what is reasonably needed by one household. When approving an online Price Guarantee claim, we will set a maximum quantity for the item being purchased based on what we consider reasonable for a single household.

 

Payment

Can I use Price Guarantee when order online?

Yes, you can use a Price Guarantee when ordering online. If your claim is approved, we issues store credit as the form of payment or reimbursement.

 

Other

What happens if our competitors have made errors with their pricing?

Occasionally retailers make typographical mistakes with their pricing – for example, the correct price of a product may be $99, but their website says it’s $9.9. Where it’s an obvious error like that, our Price Guarantee won’t apply.