Hi there,
COVID isn’t stopping Kiwis from shopping up a storm online.
And although most of NZ is now operating under easing Alert Levels, we’re still seeing a staggering number of parcels being sent – particularly in Auckland.
This, combined with Alert Level 3 restrictions, means things are taking a little longer than usual in our biggest city.
Delivery delays in and out of Auckland
We are currently experiencing delays of up to five working days for parcel deliveries in and out of Auckland at this time.While we’re continuing to pull out all the stops to get your parcels to you as quickly as possible, this may continue until we have a change in Alert Levels in Auckland, and safety restrictions ease.
Deliveries across the rest of NZ
For items being sent around the rest of NZ we’re seeing things return to normal. With delays of up to 1 working day in most places.
Here’s what we’re doing to keep things moving
Everyone’s stepped up and we’ve got people from across our business lending a hand to support our delivery and processing teams.
Here are just some of the things we’ve been doing:
Delivering over half a million more parcels a week than usual, that’s the equivalent of an extra 400 courier drivers!
Employed hundreds of extra people to keep things moving and we’re recruiting hundreds more over the next 2 weeks!
Sites across the country are processing items 24/7
Check our website before calling
We know that the parcels you’re expecting are important to you, and our customer care team is doing everything they can to help answer your queries as quickly as possible.Please help us out by tracking your parcel online and only call if your parcel being sent into or out of Auckland has been delayed for more than 10 working days. For items sent across the rest of the country please wait 5 working days before calling.
Stay up to date with the latest information by visiting our COVID-19 webpage.
Thank you for your support and patience as we do all we can to deliver for you and NZ.
The Team at NZ Post
